AIRPORT NAVIGATION CONCEPT

This navigation idea provides personalized direction based on flight information and check-in process through smartwatch. I chose wearables on purpose for its hands-free interaction when users are carrying luggage.

This is a self project spinned off from a casual discussion on air travel experience. I discovered an opportunity for digital design to improve the efficiency in airport (read full article here): There is a disconnection between the current airport's navigation system and the information travelers hold on. Here are true experiences of me as an alone traveler in a hurry.

Can I get to Concourse D by just following the airline sign?

Can I get to Concourse D by just following the airline sign?

Wait... Am I in Terminal S or not?

Wait... Am I in Terminal S or not?

Should I keep looking for Sprint or pick a random Security line?

Should I keep looking for Sprint or pick a random Security line?

The new solution provides a smart assistant that would help the traveler to:

  • capture all information
  • match airport navigation with user's individual case
  • provide personalized direction that is right-on-spot and right-on-time
Tasks

I designed it as a feature integrated with Google Now because most people will not need this service frequently; It should partner with a product that have already been adopted for easier conversion.

Beacon technology is used to display only navigations that the user needs.

how it works.png

Even when a destination is out of sight, the user can still be informed of its location. 

So, what are your thoughts? Have you encountered other issues navigating in the airport and you'd love to discuss? Feel free to contact me about your thoughts on designing for a connected world.